Communication skills are all the capacities that allow communication between people. In the business field, it is a highly relevant element. Since it depends on the effectiveness and success of the agreements or negotiations that you want to reach with others.
Generally, communication skills are measured by a person’s level of competence and skills in reference to a specific issue.
Winston Churchill or Martin Luther King Jr. are two of the most recognized people with communication skills in history. Their abilities allowed them to inspire others to action, make the communication process smooth, regardless of the circumstances, and foster new ways of thinking.
Their communication skills were the reason why they managed to connect with their audience and create a bond. Managing to shape a clear message, while powerful.
Developing empathy and learning to focus on other people can help you become a better communicator.
Short Intro about Communication Skills
Giving feedback, asking questions, building trust or summarizing are some of the best rated communication skills. However, there are 4 of these capabilities that are essential, both in the private and professional fields. It’s about listening, empathy, nonverbal communication, and clarity.
4 Things Included in Communication Skills
- Listen – Being a good listener is one of the best ways to be a good communicator. Comprehension and empathy improve with active listening. It involves paying close attention to what the other person is saying, asking clarifying questions, and rephrasing what the person is saying to ensure understanding. Listening, one of the most important communication skills, allows us to respond appropriately.
- Empathy – Even when you disagree with the interlocutor. It is important to try to understand him and respect his point of view. Using simple phrases that reaffirm this purpose can improve the general climate of communication and establish an atmosphere of respect.
- Non-verbal communication – Body language, eye contact, hand gestures, and tone of voice enrich the message you are trying to convey. A relaxed and open posture and a friendly tone make it more accessible. In communication skills, eye contact is also important as it shows that you are focused on the person and the conversation.
- Clarity and conciseness – Good verbal communication means saying enough, clearly and directly. Thinking about what you want to convey before starting the speech helps to avoid talking excessively and confusing the interlocutor.
What if you are Good at Communication Skills?
Having good communication skills has to do with being able to transmit information. This makes people in a clear and simple way. So that thing are understood and done.
Communication serves to transmit and receive messages clearly. Thanks to communication skills. It is possible to give and understand instructions, learn new things, make requests, ask questions and transmit information with ease.
These types of capabilities also allow adaptation to new and different situations. Such as Reading other people’s behavior, commit to reaching an agreement and, have difficult conversations easily.
In fact, the communication quality required to be empathetic. Only in this way, it is possible to understand how others interpret the words and behaviors.
Communication Skills of Reception
It is clear that not all workers have the same level of communication skills, nor can they all develop them one hundred percent. This will depend, apart from certain innate talents, on factors such as education or training.
To facilitate their study, communication skills have been divided into two major fields: broadcast and reception. Taking this into account, both can be enhanced through different methods.
Reception skills are those used when a subject assumes the role of the recipient of a message. Contrary to what the functionalist theories of the 20th century affirmed. It is not a passive posture. But, rather involves the implementation of a whole series of elements when receiving a message. Such as:
Listening does not mean being overwhelmed by the other speaker’s speech. You have to do it in an active way. This means adopting an attentive, open stance that makes the sender understand that his message is, at that moment, the most important thing for the receiver. This will increase the confidence and fluidity of the communicative action.
It is recommended that the receiver of the message emits various gestures to demonstrate an interest in what they are listening to. They must be, in any case, not very noticeable gestures. Such as a movement of hands or a nod. So that the other person does not lose track of what he is talking about.
Reinforce with words
In certain conversations, it is recommended that listening be emphasized with short words. a “yes”, and “understand” or the like. Without interfering too much with the course of the message, to reinforce the idea that attention is being paid.
Broadcast communication skills
This type of skills are those that the person develops in situations in which he assumes the role of sender of a message.
This kind of communication involves the participation of a second subject, the receiver, who is the one to whom the message is addressed.
Therefore, conditions the forms of its transmission. Here are some tips to improve communication skills from the broadcast:
Conveying a clear, consistent and sincere message
It is essential that the issuer knows what it means, why and why. That is, you must expose the message through effective and credible argumentation. Only then will the receiver take you seriously.
Take into account to whom the message is addressed
For effective communication, the sender should know, even minimally, the characteristics of the receiver: social position, age, profession, etc.
In case it is your first contact, it will be the context that provides you with guidelines for effective communication. The category of “context” includes factors such as culture, background, interests, etc.
Select the best channel to communicate
Not all the means are good for the transmission of certain messages. Depending on the intention, the characteristics of the receiver and the content of the message, the sender must select the one that best suits the situation.
Caring for non-verbal language
If the situation is face-to-face, it is recommended that the sender accompany what he says with gestures of the face, movements, body postures, glances, that reinforce, accentuate and complement the discourse.
It has to do with knowing how to “read” the situations and motivations of the interlocutor. This will allow the sender to direct the speech through the channels it deems most convenient to achieve greater efficiency in transmitting its message.