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Achieving Customer Loyalty today is like a card up your sleeve for any company to get ahead of the competition. The market is increasingly competitive and, therefore, it is necessary that you carry out a set of actions that will aim to achieve the loyalty of your customers. That way, your customers will buy more, more often, and are even more likely to resist competing offers. See an illustration of how the need for loyalty is present in our day-to-day. Customer Loyalty Loyalty is making your product, service and customer service so special that when your customer needs them again, … Read more

Much is said about providing Good Customer Service. But, How to do this in practice? What do you need to know in order to provide quality care? In this article, we develop the main points on this subject. So, you know everything. Entrepreneurs and managers need to be concerned with how to provide customer service. This concern is important, as more and more customers demand excellence in the quality of service. This scenario has contributed thanks to the possibility of access to information. That is, customers can now have more details. Due to digital tools, such as the internet. Following … Read more

Who has never dreamed of organizing financial life once and for all? Know that this is an achievable goal for those who control the way they spend their own money. After all, spending control is useful for many purposes: investing and making a financial return, creating an emergency reserve, buying a property and much more. Thinking about it, we created this text to show you how to make good control of personal expenses. Thus, it will be possible to take advantage of the countless benefits that this practice brings. Maintaining Organized Spending Control? First of all, think about your wardrobe. … Read more

According to the Debt Report 2018 presented by the Superintendence of Banks and Financial Institutions – the last one published -, in the country there were 4.6 million debtors to the banking sector; 850,000 people with debts in issuers of non-bank cards, and 86,000 debtors in credit unions; but there is a black figure that is not found in any report: that of people who turn to lenders outside the system and who do not respond to any type of regulation. Alejandro Alarcon, former general manager of the Association of Banks, refers to this phenomenon, who believes that many credit … Read more

As of Friday, November 1, former Citibank consumer and SME customers will be migrated to the technology and transactional platform of Scotiabank Colpatria, an entity that in January 2018 kept these two businesses of the US entity in Colombia. Until now, and as part of the agreement between the two entities, these clients continued to use Citibank’s platforms for their transactions, while in Scotiabank Colpatria the necessary adjustments were made to incorporate them into their portfolio that will add a total of about 4 million customers. “From November 1, all payments and transfers must be directed as a bank to … Read more

Ireland’s central bank imposed a fine of 5.9 million euros on Wells Fargo for “particularly serious” failures in its operation in Dublin, the second-highest fine imposed by the Irish regulator. The government and Wells controls at its Dublin subsidiary, which serves corporate clients throughout the European Union, were so inadequate that the company “did not detect its own lack of compliance,” the central bank said in a statement. Regulatory breaches, which the bank admitted, include failures in capital reports and liquidity tests, lack of robust advice and weak internal documentation processes. The failures reflect a “bad culture of compliance in … Read more

HSBC plans to replace the head of its investment bank, who has long held the position, before a major restructuring that will result in the loss of large-scale jobs, in the unit he led for almost 10 years. It is expected to Samir Assaf, head of global banking and markets, be transferred to a non-executive position in the division, as part of a series of changes in the management team of the group, as interim CEO Noel Quinn leaves his Footprint in the bank, according to people who have information on the matter. HSBC declined to comment. Changes at the … Read more

For 50 years, the “green card” of American Express has accompanied its users where they wanted to go. Created in 1969, it gave travelers a sense of importance that exceeded that of traveler’s checks and was surrounded by a special aura. In recent times, however, it went to the background, displaced by the Gold and Platinum cards of American Express. Now, the green card is being renewed to catch up, with a new look, more benefits for travelers and, of course, a higher annual rate. The most radical change is that from now on you will not have to pay … Read more